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  • Holiday Inn

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Privacy Policy

Our Experience. Your Success.©


This Website is owned and operated by Interstate Hotels & Resorts, Inc. Your privacy is very important to us. We respect the privacy of every individual who visits this Website. To help protect your privacy, we adhere to the following guidelines.

Note: This policy applies to this Website only. This site contains links to other websites, some of them are our service providers, for example, our reservations booking engine. We are not responsible for the privacy practices or the content of such Websites. The following discloses our information gathering activities for this Website only.

Information Collected and Use of Information

We do not collect “Personal Information” (information that personally identifies an individual) from individuals unless they provide it to us voluntarily e.g. through the use of on-line forms, although we collect additional information automatically about your visit to our Website. We do not require you to register in order to use the Website. We use the information collected through the Website for the purposes of:

  • Providing and personalising our services 
  • Dealing with your inquiries and requests 
  • Our business development
  • Maintaining information as a reference tool or general resource 
  • Providing you with information about products and services

When possible, this Website will provide you with the means to make sure that your Personal Information is correct and current.

As part of our operations as a global hotel management company, your personal information may be sent for processing to different parts of the world where we carry out business from time to time including in Europe and the US.

Log Files

Like most standard Website servers we collect and use log files. This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the website, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to Personal Information.


You should be aware that information and data may be automatically collected through the standard operation of our Internet servers and through the use of “cookies.” “Cookies” are small text files a Website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the Website and allow a Website to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising.

Cookies are not programs that enter a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g. customized delivery of information) available on this Web site. This Web site may use a database to track users. Click here for more information on Cookies

Business Transitions

In the event we go through a business transition, such as a merger, being acquired by another company, or sale of a portion of our assets, users’ personal information will, in most instances, be part of the assets transferred. We will use reasonable efforts to notify you prior to a change of ownership or control of your personal information.

We may disclose your Personal Information to other companies in our group, to our business partners, successors in title to our business, our suppliers and if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on us or the Website; (b) protect and defend the rights or property of us or this Website, and (c) protect the personal safety of users of our hotel(s), the Website, or the public in emergencies.


Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our Website or not mentioned in this Website Privacy Policy at the point where we ask for information . In addition, users who no longer wish to receive our email communications may opt-out of receiving these communications by replying to unsubscribe information contained in the email.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through this Website in accordance with strict data protection standards.


This Website contains links to other websites and service providers. For example, for online reservations, order forms and email marketing. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every Website that collects personal information. This privacy statement applies solely to information collected by this Website.

Notification of Changes

If we decide to change this Privacy Policy, we will post changes to this statement, via a link from our homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contacting us

If at any time a customer believes that this Website has not adhered to these principles, please notify us on news@interstatehotels.com and we will use all commercially reasonable efforts to promptly determine and correct the problem. If you have any requests concerning your personal information or any queries with regard to our practices, please contact us at news@interstatehotels.com

Date: March 1, 2013